Customer Service Representative
1.
0 Mount Pleasant, TX Mount Pleasant, TX Full-time Full-time From $20 an hour From $20 an hour 1 day ago 1 day ago 1 day ago Customer Service Representative In 1985, Mike and Kim Crabb founded Diamond C with a small team and a big dream.
Over the years, the company has grown significantly, now employing over 900 team members.
Diamond C remains a family-owned and operated business, with a strong emphasis on our foundational Do Work, Love Strong culture, which is based in Mt.
Pleasant, TX.
We are unwavering in our commitment to more - more process improvements, more sustainable manufacturing, and more opportunities for our team.
Our purpose is to fuel the growth and success of our team members, customers, and community.
We're dedicated to being a positive force for change and using our expertise to make a meaningful impact on our community abroad.
This role is located in Mount Pleasant, TX 75455 Purpose:
As the Customer Service Representative you will engage with our customers and prospects by supporting them throughout their DC journey through different types of online platforms.
The role will build effective relationships with end users and different functions in the organization while having a strong focus on our foundational Do Work, Love Strong culture.
Shift & Schedule:
Monday-Friday 8:
00am-5:
00pm
Responsibilities:
Responding to all customer inquiries, concerns, and comments posted to the company's social media platforms.
Be the main point of contact for customers wanting to engage with the company via social media, email or phone.
Follow up with end users when needed to ensure they were taken care of and when a survey is submitted, via email, phone.
Manage all expense reports for Part Sales Warranty.
Manage and create reports and follow trends based off of customer feedback & surveys.
Troubleshoot over the phone, email or social media with end users when they are experiencing issues with their trailer.
Will operate in Delmia/Quick-base to process shipment orders, parts sales warranty & dealer claims.
Ensure that EXTRAordinary care and customer support is provided and available to all customers.
Follow-up and provide shipping statuses on claims or parts on order via email, phone.
Create Raving Fans! Key Characteristics:
Excellent and efficient communication skills including active listening.
Understand DC's vision and purpose.
A servant's heart-- empathetic and happy to help people! Must be highly familiar with every DC model and its options and functions.
Able to successfully navigate conflict conversations and find win/win solutions.
MUST have proficient computer skills with the ability to learn new software.
Basic Excel skills.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Ability to navigate through and keep up with our social media platforms.
Qualifications:
Customer service experience required.
Some experience with the product or service to be able to give appropriate feedback.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits:
Medical Dental Vision Long and Short Term Disability Employer Paid 25K Life Insurance Other Supplemental Policies Physical Wellness Program Paid Maternal/Paternal Leave Tuition Reimbursement Program 401(k) & Company Match Scholarship We encourage and welcome applicants with any and all backgrounds, experiences, abilities, and competencies.
All decisions regarding hiring, promotion, discipline, and discharge are based on qualifications, merit, and the needs of the business.
We are an equal opportunity employer.
Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer service:
2 years (Preferred) Warranty:
2 years (Preferred) Ability to Relocate:
Mount Pleasant, TX 75455:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Mount Pleasant, TX Mount Pleasant, TX Full-time Full-time From $20 an hour From $20 an hour 1 day ago 1 day ago 1 day ago Customer Service Representative In 1985, Mike and Kim Crabb founded Diamond C with a small team and a big dream.
Over the years, the company has grown significantly, now employing over 900 team members.
Diamond C remains a family-owned and operated business, with a strong emphasis on our foundational Do Work, Love Strong culture, which is based in Mt.
Pleasant, TX.
We are unwavering in our commitment to more - more process improvements, more sustainable manufacturing, and more opportunities for our team.
Our purpose is to fuel the growth and success of our team members, customers, and community.
We're dedicated to being a positive force for change and using our expertise to make a meaningful impact on our community abroad.
This role is located in Mount Pleasant, TX 75455 Purpose:
As the Customer Service Representative you will engage with our customers and prospects by supporting them throughout their DC journey through different types of online platforms.
The role will build effective relationships with end users and different functions in the organization while having a strong focus on our foundational Do Work, Love Strong culture.
Shift & Schedule:
Monday-Friday 8:
00am-5:
00pm
Responsibilities:
Responding to all customer inquiries, concerns, and comments posted to the company's social media platforms.
Be the main point of contact for customers wanting to engage with the company via social media, email or phone.
Follow up with end users when needed to ensure they were taken care of and when a survey is submitted, via email, phone.
Manage all expense reports for Part Sales Warranty.
Manage and create reports and follow trends based off of customer feedback & surveys.
Troubleshoot over the phone, email or social media with end users when they are experiencing issues with their trailer.
Will operate in Delmia/Quick-base to process shipment orders, parts sales warranty & dealer claims.
Ensure that EXTRAordinary care and customer support is provided and available to all customers.
Follow-up and provide shipping statuses on claims or parts on order via email, phone.
Create Raving Fans! Key Characteristics:
Excellent and efficient communication skills including active listening.
Understand DC's vision and purpose.
A servant's heart-- empathetic and happy to help people! Must be highly familiar with every DC model and its options and functions.
Able to successfully navigate conflict conversations and find win/win solutions.
MUST have proficient computer skills with the ability to learn new software.
Basic Excel skills.
Knowledge of, or ability to learn, product, service, or area of customer service specialization.
Ability to navigate through and keep up with our social media platforms.
Qualifications:
Customer service experience required.
Some experience with the product or service to be able to give appropriate feedback.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits:
Medical Dental Vision Long and Short Term Disability Employer Paid 25K Life Insurance Other Supplemental Policies Physical Wellness Program Paid Maternal/Paternal Leave Tuition Reimbursement Program 401(k) & Company Match Scholarship We encourage and welcome applicants with any and all backgrounds, experiences, abilities, and competencies.
All decisions regarding hiring, promotion, discipline, and discharge are based on qualifications, merit, and the needs of the business.
We are an equal opportunity employer.
Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office
Experience:
Customer service:
2 years (Preferred) Warranty:
2 years (Preferred) Ability to Relocate:
Mount Pleasant, TX 75455:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
